Information we collect

The information collected depends on how you interact with Kreative Jungle. You may provide information directly, while some technical information may be collected automatically when you use the website.

How we use your information

Information may be used to:

• Process and fulfill purchases or custom orders.
• Register and manage event or Kreative Playdate bookings.
• Provide account, booking or order-related communications.
• Respond to questions, inquiries and customer service requests.
• Maintain website security and prevent misuse or fraudulent activity.
• Understand how visitors use the website and improve the experience.
• Maintain business, accounting and legal records where required.

Online orders & payments

When you make a purchase, the website may collect the information needed to process the order, such as your contact information, billing details, shipping details and the products purchased.

Payment information is generally processed by the payment provider used at checkout. Kreative Jungle does not need to store your complete payment card number in order to fulfill your purchase.

Events & booking information

Kreative Jungle uses an event booking system to display upcoming events, accept reservations and provide customers with access to their booking dashboard.

When you register for an event, information such as your name, email address, phone number, selected event, number of participants and booking status may be processed so your reservation can be managed.

If you create or access a customer booking account, the booking platform may store the information required to identify you and display your reservations.

Cookies & similar technologies

The website may use cookies or similar technologies to keep essential website features working, remember preferences, support shopping and booking functionality, understand site usage and improve performance.

Essential cookies

These may be necessary for features such as shopping carts, account login, checkout, booking sessions, security or basic website functionality.

Analytics and performance

If analytics tools are enabled, they may collect aggregated or technical information about how visitors use the website. Where required, optional cookies should only be used after appropriate consent.

When information may be shared

Kreative Jungle may share limited information with service providers when necessary to operate the website or deliver a service you requested. Examples may include:

• Payment processors.
• Website hosting and security providers.
• Shipping or fulfillment services.
• Event and booking software providers.
• Email or customer communication services.
• Analytics providers, where enabled.

Information may also be disclosed when reasonably necessary to comply with law, enforce legal rights, protect the website or respond to valid legal requests.

How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose it was collected, including providing services, maintaining order or booking records, resolving disputes, supporting accounting needs and meeting applicable legal obligations.

Different types of information may have different retention periods. Information no longer needed may be deleted, anonymized or retained only where there is a legitimate administrative or legal reason to do so.

Your choices

Depending on where you live and the laws that apply, you may have rights relating to your personal information. These may include asking to access, correct or delete information held about you.

You may also choose not to provide certain information, although doing so can prevent some website, checkout or booking functions from working.

If you receive optional marketing messages, you can use the unsubscribe option provided in those messages where applicable.

Security

Reasonable administrative and technical safeguards are used to protect website and customer information. However, no website, network or online transmission method can be guaranteed to be completely secure.

You are responsible for keeping any account credentials you use on the website confidential and for notifying us if you believe your account has been accessed without permission.

Children's information

The website is not intended to knowingly collect personal information from children without appropriate involvement from a parent, guardian or responsible adult. Event participation involving minors should be arranged by an appropriate adult where required.

Changes to this policy

This Privacy Policy may be updated when website features, service providers or privacy practices change. The latest version should always be published on this page with an updated revision date.

Questions about your privacy?

If you have a question about this policy or want to make a request relating to your personal information, contact Kreative Jungle through the website.