Shipping and Handling
Shipping, handled with care.
This policy explains how Kreative Jungle prepares and ships online orders, how processing times may vary by product type, and what to do if a package is delayed, damaged or sent to the wrong address.
Kreative Jungle sells original, wearable, useable and reimagined art. Because some pieces are ready to ship while others may be custom, made-to-order or fulfilled by a production partner, shipping timelines can vary from one order to another.
Order processing times
Orders are prepared for shipment after payment has been successfully received and the order is ready for fulfillment. Processing time is separate from carrier transit time.
Ready-to-ship work
In-stock pieces can generally be prepared more quickly because the artwork has already been completed and is available for fulfillment.
Made-to-order work
Custom, personalized or specially produced pieces may require additional preparation time before they can be shipped.
Where a specific processing estimate is provided on a product page, order confirmation or custom-order agreement, that estimate should be used for that purchase.
Shipping methods & delivery estimates
Available shipping options, costs and delivery estimates may vary based on the destination, order size, item type and fulfillment method. Where applicable, available options will be shown during checkout.
Delivery estimates provided by a carrier are estimates rather than guaranteed arrival dates unless the selected service specifically includes a delivery guarantee.
Custom, handmade & one-of-a-kind pieces
Some Kreative Jungle pieces require additional time because they are handmade, customized, embellished, altered or created specifically for the customer.
If your order includes a custom piece, the estimated completion and shipping schedule may be communicated separately from the standard website checkout timeline.
Print-on-demand items
Some products may be produced and shipped through a print-on-demand or third-party fulfillment partner. These products may be manufactured after the order is placed and can therefore have different processing and shipping timelines from items shipped directly by Kreative Jungle.
An order containing different types of products may arrive in more than one package or at different times.
Tracking your order
When tracking is available, tracking information may be sent to the email address used when placing the order. Tracking activity can take time to appear after a shipping label is created.
Customers should review tracking information regularly once a shipment is in transit and contact the carrier or Kreative Jungle if a delivery issue occurs.
Shipping addresses & changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact Kreative Jungle as soon as possible. Address changes cannot be guaranteed once an order has entered production, been packed or been transferred to a carrier or fulfillment partner.
Additional shipping costs may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Carrier delays
Once a package has been transferred to a shipping carrier, some delivery conditions are outside Kreative Jungle's direct control. Weather, holiday volume, carrier disruptions, local delivery conditions and other events may affect transit time.
If tracking shows a significant delay, contact Kreative Jungle so the shipment can be reviewed and, where appropriate, a carrier inquiry can be initiated.
Damaged, missing or lost shipments
If an order arrives visibly damaged, keep the packaging and take clear photographs of the package and affected item. Contact Kreative Jungle promptly with the order details and supporting photos so the issue can be reviewed.
If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members or building staff and review any carrier delivery information before contacting us.
Lost-package remedies may depend on the carrier, shipping service, fulfillment partner, available insurance and the specific circumstances of the shipment.
International shipping
If international shipping is offered, the customer may be responsible for customs duties, import taxes, brokerage charges or other fees imposed by the destination country.
International delivery may also take longer because of customs processing or local carrier procedures.
Kreative Jungle should confirm which countries it intends to ship to before this section is treated as final.
Questions about a shipment?
Contact Kreative Jungle with your order number and the email address used for the purchase. Providing those details helps us locate and review the order more quickly.
Need help with an order?
Send us your order details and we'll help you understand its shipping or fulfillment status.