Refund and Returns Policy
Returns, handled thoughtfully.
This policy explains when a Kreative Jungle purchase may be eligible for a return, exchange or refund, and how custom, handmade, one-of-a-kind and print-on-demand items may be treated differently.
Kreative Jungle offers original, handmade, wearable, useful, customized and reimagined art. Because many pieces are unique or produced specifically for the customer, not every purchase can be handled like a standard mass-produced retail item. The terms below are intended as a practical starting point for review.
Return eligibility
Eligible ready-to-ship items may be considered for return when the customer contacts Kreative Jungle within the return window stated on the website or order documentation and the item is returned in acceptable condition.
Kerry should confirm the final return window before publication. A common structure would be 7, 14 or 30 days from delivery, depending on how flexible she wants the policy to be.
A return should not be sent before receiving return instructions or approval from Kreative Jungle.
Items that may not be returnable
Because of the nature of Kreative Jungle's work, certain products may be final sale or otherwise ineligible for standard returns.
Custom & personalized work
Pieces made, altered, embellished or personalized for a specific customer may be final sale unless they arrive damaged, defective or materially different from the agreed order.
One-of-a-kind artwork
Original or unique pieces may have different return conditions because they cannot necessarily be replaced with an identical item.
Print-on-demand products
Items produced after an order is placed may be subject to the fulfillment partner's return or replacement rules, especially when there is no product defect.
Used or altered items
Products that have been worn, washed, damaged, modified or used beyond what is reasonably necessary to inspect them may not qualify for return.
How to start a return
Contact Kreative Jungle before sending anything back. Include your order number, the email address used for the purchase, the item you want to return and the reason for the request.
If the issue involves damage, a defect or an incorrect item, include clear photographs so the order can be reviewed efficiently.
If the return is approved, instructions will be provided for where and how the item should be sent.
Condition of returned items
Unless the return relates to damage or a defect, eligible items should generally be returned in the same condition in which they were received, with original packaging, accessories or included materials where applicable.
Kreative Jungle may decline or reduce a refund where an item is returned damaged, altered, incomplete or in a condition that prevents it from being reasonably resold.
Return shipping
For ordinary change-of-mind returns, the customer may be responsible for return shipping costs unless Kreative Jungle states otherwise.
If an item was sent incorrectly or arrived damaged or defective, Kreative Jungle may provide different return instructions or cover reasonable return-shipping costs depending on the circumstances.
Kerry should confirm whether she wants customers to pay all change-of-mind return shipping, and whether original outbound shipping charges will be refundable.
Refunds
Once an approved return is received and reviewed, the customer will be notified of the outcome. If a refund is approved, it will generally be issued to the original payment method.
The time required for a refund to appear can depend on the payment processor, bank or card issuer and may continue for several business days after the refund has been submitted.
Shipping, rush-production, customization or other service charges may be non-refundable where those services have already been performed, subject to the final policy Kreative Jungle adopts and any applicable consumer law.
Damaged, defective or incorrect items
If an order arrives damaged, defective or materially different from what was ordered, contact Kreative Jungle promptly after delivery.
Keep the item and its packaging while the issue is being reviewed. Photos of the item, packaging, shipping label and visible damage may be requested.
Depending on the circumstances and product type, the available remedy may include repair, replacement, store credit, partial refund or full refund.
Exchanges
Exchanges may be possible for eligible items when replacement inventory is available. Because many Kreative Jungle pieces are unique, handmade or produced in small quantities, an identical replacement cannot always be guaranteed.
Where an exchange is not available, another approved remedy may be offered.
Event & Kreative Playdate bookings
Event registrations and Kreative Playdate bookings are services rather than physical merchandise and should follow a separate cancellation or rescheduling policy.
The final event policy should address cancellation deadlines, no-shows, rescheduling, minimum group requirements and what happens when Kreative Jungle must postpone or cancel an event.
I would keep event cancellations separate from this merchandise return policy, especially because Amelia will be handling event reservations.
Questions about a return?
Contact Kreative Jungle before mailing an item back. Include your order details and a short description of the issue so the appropriate next step can be determined.
Need help with a purchase?
Tell us what happened and include your order information so we can review the request properly.